YOUR MONEY-Complaining the right way
July 10, 2012 at 11:28 AM EDT
July 10 (Reuters) - It isn't enough to be right to get what you want in the world of customer relations. If you have been wronged in some way - whether you bought a television that does not work, or had a negative hotel experience or noticed an error on a credit card bill - you have to complain effectively in order to get a resolution.