Zendesk Insights Shows It’s A Data-Driven World

 Last month, I wrote an article called Actually, Every Company Is A Big Data Company in which I postulated that simply by the act of collecting data as an artifact of doing business, every company is in the Big Data business. Zendesk is putting this idea into practice, releasing a new feature today called Zendesk Insights that purports to give its customers a deeper understanding of… Read More