PRLog - Jul. 22, 2014 - SAN DIEGO -- Crowne Plaza Hanalei San Diego was recently awarded a coveted $10,000 Heartbeat Incentive Award by Intercontinental Hotels Group. General Manager Kirk Shearer relates: "We are very proud of the hard-working team here at our recently remodeled hotel and will continue to do our best to surpass expectations. We are grateful to Hotel Managers Group for their leadership and to IHG for this innovative program. Our final score was beyond what was needed to qualify for this award."
One goal of the IHG Heartbeat program is to help hotels seize the opportunity to maximize their hotel's potential based on customer feedback, since one in every four guests claims to have an issue during their stay and over 68% percent of guests report the problem to hotel staff while on the property. More importantly, there is a correlation between what guests are reporting on site with what they are reporting publicly on social media, for example on Trip Advisor.
Through the Heartbeat Incentive program, Intercontinental Hotels Group helps their hotels remain leaders in the industry. HMG Hotels prioritizes outstanding customer care at all its properties and congratulates the dynamic team at Crowne Plaza Hanalei San Diego for receiving this superior recognition from Intercontinental Hotels Group.
For reservations or inquiries, please call the hotel directly at 619-297-1101 or call Crowne Plaza’s 24-hour, toll-free number at 1-800-2-Crowne. Reservations are also available through the hotel website at www.cp-sandiego.com/
For management inquiries, please contact Randy Hulce at HMG Hotels 858-673-1534 www.hmghotels.com.
CONTACT:
Kirk Shearer
General Manager
Crowne Plaza Hanalei San Diego
2270 Hotel Circle North
San Diego, CA 92108
619-297-1101 x3100
619-291-4424 (Fax)
kshearer@cp-sandiego.com
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Crowne Plaza Hanalei San Diego Awarded $10,000 HeartBeat Incentive by Intercontinental Hotels Group
July 22, 2014 at 13:31 PM EDT
