Salesforce Introduces Interactive Mobile Customer Service And Gives Core CRM A Makeover

 Dreamforce, Salesforce.com’s conference extravaganza, is coming next week, and Salesforce has some big announcements ahead of their showcase starting with an update to their core CRM product, now known as Sales Cloud 1 and their customer service piece, now known as Service Cloud 1. All of their nifty branding aside, it is an attempt by Salesforce to spiff up the platform, which is 15… Read More