New Jersey based sales and marketing SME A.R. Discovery celebrate news that small businesses outshine larger corporations when it comes to customer service.
JERSEY CITY, NJ, October 23, 2014 /24-7PressRelease/ -- Marketing firm, A.R. Discovery have looked into the recent study of US consumers which analysed trends related to good and poor customer service. Almost 49% of those surveyed said that small, independent businesses provide the best customer service; with only 11% picking larger companies.
A.R. Discovery take pride in their customer service but are always looking for ways to improve so they looked into the study further to discover what US consumers want to see in good customer service.
Reduced Hold Times - 32% of consumers said they would hang up if they were put on hold for more than 5 minutes. And 49% believed that simply lowering hold times would vastly improve a company's customer service.
Knowledgeable Staff - 37% ranked knowledgeable sales reps as the primary service consideration for why they would continue to do business with a company.
Keep It Real - A staggering 80% said they believe their customer service calls feel scripted and robotic and would like to have a more real and personalized conversation.
Quick Resolution - 45% said trying to get the problem they were experiencing resolved was the most complicated request they experienced.
Regular Business Hours - 40% said they prefer to call customer service in the morning, whereas 43% preferred afternoons.
Multiple Delivery Channels - While 55% of those surveyed still prefer to get help by phone, 39% indicated they would also be happy to use web chat, email and social media.
A.R. Discovery is an outsourced sales and marketing firm. The firm specializes in face-to-face methods of marketing, they believe this method offers a superior level of customer service that provides consumers with exactly what they desire. By connecting on a one-to-one basis there are no hold times and any issues can be dealt with immediately. This also offers a personalized service which 80% of consumers are craving, allowing for a quick resolution time.
Using their personalized method of marketing, A.R. Discovery designs and implements honest and accurate campaigns for their clients and takes them directly to the target consumer. This helps to improve their clients' brand awareness, customer acquisition and customer retention. A.R. Discovery work alongside their clients and consumers to create personalized business relationships and offer the best and most successful customer service available.
About A.R. Discovery: http://www.ardiscoveryinternational.com/
A.R. Discovery is an outsourced sales and direct marketing firm specializing in a unique form of personalized marketing that helps to improve their clients' customer acquisition and offer a high ROI.
Follow @AR_Discovery on Twitter and 'Like' them on Facebook.
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A.R. Discovery Celebrate News Revealing US Small Businesses Best at Customer Service
October 23, 2014 at 03:00 AM EDT
