Comcast Customer Spends Four Hours Canceling His Account

 A Comcast user named Mike posted a portion of a four hour call with the company to cancel his account. The resulting back and forth, full of long, pregnant pauses and corporate rigamarole, isn’t nearly as exciting as Ryan Block’s Kafkaesque hell but Mike’s story is about patience, perseverance, and poorly-trained customer service providers whereas Ryan’s was about… Read More