Direct Outbound's rapidly expanding business spurs the needs for a new facility, this growth will create more jobs for their local community
Greenville, SC / ACCESSWIRE / October 3, 2015 / Inbound call center and fulfillment center Direct Outbound announced the plans to add another Greenville site to its rapidly expanding business. According to the company, this is directly due to the company’s tremendous growth over the past four years.
"Direct Outbound has exploded in growth in the Greenville, South Carolina, area, creating more than 200 jobs," said John Monarch, the company’s chief executive officer. "The expansion will create more jobs, as well as expand our commitment to our domestic customer service call center, and make for efficient third-party logistics to help businesses reduce the cost of warehousing and shipping."
According to the website, Direct Outbound has been one of the fastest-growing names in business process outsourcing and third-party logistics.
"We grew out of the direct response marketing industry and now serve numerous industries ranging from hospitality and property management, all the way to chemicals and tech support," said Monarch. "With hundreds of staff members ready to assist, we can accommodate any request and serve any business as needed."
Direct Outbound prides itself on its customer service. The company’s customer care center is devoted to meeting their inbound customer service needs, and their call agents provide prompt service on the phone and through email support, according to Monarch.
Direct Outbound’s website indicates that their customer service department uses the latest technology, top training and high-redundancy systems that aim to ensure that hold times are low, availability of service is high, and a pleasant experience is achieved at each transaction.
Their location, according to Monarch, is strategic in order to hit the largest percentage of customers in the shortest shipping timeframe.
Direct Outbound was founded in 2012 and among its goals are to provide high-quality, low-cost domestic customer service. In addition, a foundational element that Direct Outbound works to achieve is to be able to do anything necessary to establish a positive relationship with a client’s customers.
About Direct Outbound
Direct Outbound is a full-service inbound call center and fulfillment center in Greenville, South Carolina, that offers businesses high-quality customer service and efficient logistics. For more information, please visit http://www.direct-outbound.com
Contact:
John Monarch
sales@direct-outbound.com
1-888-864-5621
Source: Direct Outbound
