RSA and Accenture Extend BPO Agreement for Insurance Services

RSA, the leading international insurer, has extended its relationship with Accenture (NYSE:ACN), selecting the company as its preferred supplier for insurance business process outsourcing (BPO) services for an additional six years to 2021.

Under the new contract, Accenture will provide RSA UK with back-office administration and customer support services across its sales, service, claims and finance operations, supporting both direct customer and intermediated businesses. Accenture will also identify additional opportunities for standardization, automation and cross-training to help RSA deliver a superior customer-focused operation.

UK Chief Operating Officer Darren Mackenzie said, “We are delighted to extend our contract with Accenture. They offer both flexibility and a unique understanding of our business and the conditions we face in the market. The contract extension reflects Accenture’s role as a valued business partner to RSA and its proven track record in delivering significant cost reductions and enhancing our operations as we aspire to achieve best-in-class performance.”

Andrew Poppleton, managing director of Accenture’s Financial Services practice in the UK and Ireland, said, “We are proud of our long history working with RSA to deliver cost-savings and operational efficiency. We look forward to helping RSA create and support a more agile and dynamic workforce as they continue on their journey of significant transformation through an as-a-service delivery model.”

This new agreement complements an existing contract the two companies have for management consulting, application development and management services. Under that contract, Accenture provides development, implementation and ongoing maintenance services for RSA UK’s IT applications in the UK and Ireland, including those related to customer relationship management, claims processing, commercial lines products, policy management and back-office operations.

About RSA

With a 300 year heritage, RSA is a multinational insurance group. RSA has operations in the UK & Ireland, Scandinavia, Canada, Latin American and the Middle East with the capability to write business in around 140 countries. Focusing on general insurance, RSA has around 18,500 employees and, in 2014, its net written premiums were £7.5 billion.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

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